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Step 2 - Your Information
Please complete form carefully.

Name:
Address
City
State
Zip
Phone
State of Incarceration

On the list below, please check the problems you have
encountered with the prison telephone system in (state).
Use the “other” option below to briefly describe problems not listed.
I have been charged for calls I was not home to receive.
I have had calls prematurely terminated.
I have had my phone number blocked, apparently because the phone company with whom the prison system has contracted does not have a billing agreement with my local phone company.
I am charged exorbitant rates, in part because the phone company that operates the inmate phone service offers (and the state agrees to accept) an unreasonably high commission.
I am not allowed less expensive calling options.  There is no technical reason why I should not be able to receive prepaid debit calls that avoid operator assistance and can be billed profitably at considerably lower rates.
I am forced to pay in advance for collect phone calls, and never receive an accounting of dates, times, and length of calls charged against that prepayment.

Other complaint(s) not listed :

Have you contacted the company?
Yes    No

If yes, what has the company done?



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